Privacy Policy
Last Updated: 10 March 2026 · Effective: 10 March 2026
1. Who We Are
pavonisai Pte. Ltd. is registered in Singapore and operates from 168 Robinson Road, #22-01, Capital Tower, Singapore 068912. We provide chauffeured vehicle experiences, self-drive hire, and coordinated fleet services across Singapore.
For data protection enquiries, contact us at [email protected].
2. Data We Collect
2.1 Information you provide directly
When you make an enquiry or booking with us, we may collect the following personal data:
- Full name
- Email address
- Phone number
- Postal address (for vehicle delivery or pick-up)
- Details of your booking requirements (dates, vehicle type, number of passengers)
- Payment information (processed through secure third-party providers — we do not store card details)
2.2 Information collected automatically
When you visit our website, we may automatically collect certain technical data including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected through cookies and analytics tools (see Section 6).
3. How We Use Your Data
We use personal data for the following purposes:
- Processing and managing your vehicle hire booking
- Communicating with you about your booking, including confirmations and schedule updates
- Preparing documentation and driver briefings for your booking
- Responding to enquiries and customer service requests
- Improving our services based on aggregated usage patterns
- Complying with legal and regulatory obligations under Singapore law
- Sending service-related communications (not marketing unless you have opted in)
We process your data on the basis of contractual necessity (to fulfil your booking), legitimate interest (to improve our services and communicate with you), and where required, your explicit consent.
4. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, and as required by applicable laws. In general:
- Booking records are retained for up to 7 years for accounting and legal purposes
- Enquiry data where no booking results is retained for up to 12 months
- Analytics data is retained in aggregated, anonymised form only
After the applicable retention period, personal data is securely deleted or anonymised.
5. Sharing Your Data
We do not sell personal data. We may share your data in the following limited circumstances:
- With drivers and operational staff, solely to the extent needed to fulfil your booking
- With payment processors for secure transaction handling
- With analytics providers (data is used in aggregated, anonymised form where possible)
- With legal authorities if required by Singapore law or court order
All third parties who access personal data on our behalf are required to treat it with appropriate security and confidentiality.
6. Cookies and Analytics
Our website uses cookies to support site functionality and understand how visitors interact with our content. Essential cookies are required for the site to operate. Analytics and preference cookies are optional and subject to your consent.
You can manage your cookie preferences at any time via our Cookie Policy page.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:
- Encrypted transmission of data (HTTPS/TLS)
- Access controls limiting who within our team can access personal data
- Regular review of our data handling practices
- Secure deletion processes at end of retention period
In the event of a data breach affecting your personal data, we will notify affected individuals and the Personal Data Protection Commission (PDPC) as required under the PDPA.
8. Your Rights
Under Singapore's PDPA, you have the following rights regarding your personal data:
- Right of access — request a copy of personal data we hold about you
- Right of correction — request correction of inaccurate or incomplete data
- Right of withdrawal — withdraw consent for optional processing at any time
- Right of erasure — request deletion of data we no longer have grounds to retain
- Right to data portability — where applicable, receive your data in a structured format
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
10. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
11. Policy Changes
We may update this policy from time to time. When changes are material, we will update the "Last Updated" date at the top of this page and, where appropriate, notify clients directly. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
Questions About This Policy?
Write to us at [email protected], or by post to:
pavonisai Pte. Ltd., 168 Robinson Road, #22-01, Capital Tower, Singapore 068912.